Returns only applied for wrong item received within 7 days of delivery. It could be a product replacement or refund.
We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect parcel)

You should expect to receive your refund within 1 week of giving your package to the return /shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please contact us directly or write to us in the event of wrong item received. We will get back to you as soon as possible.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You may visit our website www.chemieconnex.com and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“chemieconnex account”) with us on our website and have logged on with your user name and password.

Collection of Personal Information

CHEMIECONNEX does not sell, share or trade customer’s personal information collected online with third parties.

When you register a CHEMIECONNEX account, the personal information we collect may include your

• Name
• Delivery Address
• Email Address
• Date of Birth (Optional)
• Mobile Number
• Telephone Number

The mandatory personal information we collect from you will be for the following purposes:

• To deliver products that you purchase from our website. For example, we may pass your name and address on to a third party such as our courier service company in order to make delivery of the product to you;
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information such as SKUs;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To verify and carry out financial transactions in relation to payments you may make online.

Security of Your Personal Information

CHEMIECONNEX ensures that all information collected will be safely and securely stored. We protect your personal information by:

• Allowing access to personal information only via passwords;
• Maintaining technology products to prevent unauthorised computer access; and
• Securely destroying your personal information when it is no longer needed for our record retention purposes

• CHEMIECONNEX uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details.

Collection of Computer Data not necessarily Personal Information

When you visit CHEMIECONNEX, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our website
• The pages within CHEMIECONNEX that you visit
• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics